AmeriHealth Caritas Member Services Specialist Senior in Robbinsville, New Jersey
Member Services Specialist Senior
Location: Robbinsville, NJ
Primary Job Function: Operations
Your career starts now. We’re looking for the next generation of health care leaders.
At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.
Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com .
Member Services Specialists Senior are the first point of contact for youth, families/caregivers and providers accessing the System of Care. They are responsible for answering calls within a specific service level agreement and completing the registration process as well as managing questions from treatment providers. Member Services Specialists Senior determines the appropriating routing of the call and attempts to be the first point of resolution. This position is also responsible for maintaining consistent procedures and providing outstanding customer service. The Member Services Specialist Senior manages the urgent calls that require linking the parent to immediate crisis services. Additionally, assists in providing an orientation and training to new associates.
High School/GED required.
Bachelor’s Degree preferred.
3-5 years experience.
Other Skills: Call Center, Customer Service, Behavioral Health, Managed Care, Human Services, Data Entry, Crisis Intervention.
Bilingual Spanish preferred.
EOE Minorities/Females/Protected Veterans/Disabled