AmeriHealth Caritas Pharmacy Call Center Technician in Philadelphia, Pennsylvania

Pharmacy Call Center Technician

Location: Philadelphia, PA

Telecommuter?: No

ID**: 14485

Your career starts now. We’re looking for the next generation of health care leaders.

At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.

Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com .

Responsibilities:

The Pharmacy Call Center Technician supports the organization’s mission and purpose by providing first-line customer support for our diverse portfolio of customers. The incumbent will handle inbound inquiries from members, pharmacies, and prescribers in its National Contact Center, maintaining the standard for service levels, including research of relevant issues; and meeting all performance standards required of the position.

  • Analyze, evaluate and work to resolve customer inquiries and issues.

  • Interact with customers in a courteous and professional manner.

  • Effectively communicate issues and resolutions to customers and appropriate internal staff.

  • Use judgment and problem-solving skills to solve customer problems.

  • Use multiple screens of information simultaneously to address customer needs.

  • Follow processes according to contact center standards to ensure contact handling accuracy and operational effectiveness.

  • Use technology tools as directed and within established guidelines.

  • Adhere to precise work schedules, taking continuous phone calls for extended periods of time.

  • Answer prior authorization inquiries calls as well as research and resolve formulary and benefit issues.

  • Consistently meet established productivity, schedule adherence, and quality standards.

  • Performs other duties as assigned by management.

Education/Experience:

  • High School Diploma or equivalent

  • Minimum one (1) year current/recent Pharmacy Technician experience in a healthcare setting

  • PTCB Pharmacy Certification required or ability to obtain within six-months of employment

EOE Minorities/Females/Protected Veterans/Disabled