AmeriHealth Caritas Manager, User Experience in Philadelphia, Pennsylvania

Manager, User Experience

Location: Philadelphia, PA

Telecommuter?: No

ID**: 12613

Job Brief

work alongside data analysts, digital designers and digital content producers to identify requirements

Your career starts now. We’re looking for the next generation of health care leaders.

At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.

Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com .

Responsibilities:

This role will report to the Director of Digital Experience and is responsible for defining customer-centric approaches through customer insights gathered from research, psychology, and UX best practices. As part of the Digital Excellence team based in Philadelphia, PA, this role will work alongside data analysts, digital designers and digital content producers to identify requirements, set design goals, study users, and craft experiences that translate business and user needs into highly engaging experiences. This role will be responsible for understanding customer behavior and collaborating on conceptual digital designs.

This role will possess a passion for digital trends and innovation, combined with a sound understanding of user experience practices, consumers, social networks, and brands. This role excels at identifying the middle point where business goals harmoniously meet customer engagement.

This role will partner closely with the other digital services teams in addition to the teams that support brand, client management, information solutions and outside partners and suppliers.

Other Accountabilities:

  • Creates UX strategies and user experience documentation that includes user personas, wireframes, site maps, and user flows.

  • Conducts user research and synthesizes customer data from many sources to identify opportunities and recommend design directions.

  • Identifies user requirements to shape and prioritize feature sets.

  • Connects design strategy to business results.

  • Produces a UX roadmap.

  • Translates data into features that improve user experiences.

  • Researches, documents, and implements UX best practices and trends.

  • Creates models that illustrate how user segments interact with current digital assets.

  • Provides specific guidance to introduce or enhance digital assets such as social, mobile, and web.

  • Aligns decisions and ideas with high-level organizational strategies and objectives.

  • Translates subjective preferences into objective design guidelines

Education/Experience:

  • Bachelor’s Degree in digital communications or related field

  • 3 - 5 years direct people management experience in a matrixed environment with accountability for delivering results.

  • 3 – 5 years enterprise web content management experience preferred.

  • Demonstrated experience with digital asset oversight and management including, but not limited to, multi-customer websites, digital advertising, email campaigns and digital design and copy best practices.

  • Demonstrated experience working with and guiding executive management.

  • Creative thinking and strong written and oral communications.

  • Ability to use consumer insights data, platform performance, and key trends to inform the development of strategies and plans.

  • Ability to stay ahead of digital trends and provide POVs/implications for clients on frequent basis.

  • Ability to manage programs with multiple components, and align internal and external resources to achieve results.

  • Working knowledge of project management concepts, tools and techniques.

  • Proficient in Microsoft Office, Adobe Creative Cloud, Axure, MindManager and Visio.

  • Forward thinking, proactive and the ability to work independently.

EOE Minorities/Females/Protected Veterans/Disabled