AmeriHealth Caritas Deskside Support Analyst Senior in Palm Beach Gardens, Florida

Deskside Support Analyst Senior

Location: Palm Beach Gardens, FL

Telecommuter?: No

ID**: 14417

Job Brief

Provides deskside support, PC hardware/software installations/moves/adds/changes and, in times of high call volume, also provides front-line telephone support for AmeriHealth Caritas associates and affiliates.

Your career starts now. We’re looking for the next generation of health care leaders.

At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.

Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com .

Responsibilities:

The Deskside Support Analyst II provides deskside support, PC hardware/software installations/moves/adds/changes and, in times of high call volume, also provides front-line telephone support for AmeriHealth Caritas associates and affiliates. The Analyst II is responsible for calls concerning issues with the overall operation of all technology, including but not limited to personal computer hardware and peripherals, telephones, standard and supported applications and connectivity to remote systems. Additional responsibilities include systems administration, projects and researching and formally documenting new solutions for the team. The function is typically performed during normal business hours but may require flexible or “off-hours” support from time to time. Off-hours pager support is required as scheduled

Education/Experience:

  • Bachelor’s Degree in Computer Science or other related area preferred or 2-year technical degree with proven success as a Service Desk Analyst

  • Three to five years technical support experience including hands-on experience working with PC hardware/software

  • MCP in current desktop operating system.

  • Other Skills:

  • Outstanding customer service skills

  • Experience in diagnosis and repair of PC hardware and peripherals

  • Experience imaging desktop, laptops

  • Knowledge of Active Directory - password resets

  • Knowledge of Email box creation in Microsoft Exchange 2010

  • Knowledge of remote desktop

  • Knowledge of Microsoft System Center Configuration Manager

  • Support of Apple iPads

EOE Minorities/Females/Protected Veterans/Disabled