AmeriHealth Caritas Pharmacy Call Center Technician in Orlando, Florida
Pharmacy Call Center Technician
Location: Orlando, FL
Primary Job Function: Pharmacy
Your career starts now. We’re looking for the next generation of health care leaders.
At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.
Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com .
Summary: Under direct supervision, provides new/existing patients with the best possible customer service regarding their drug prescriptions, clinical services, billing inquiries, patients’ suggestions and complaints.
Records and processes orders and/or inquiries received by mail, telephone, and/or through patient direct contact
Provides timely response to patients’ inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards
Makes inbound and outbound calls to patients or MD offices regarding orders for medications, pharmacy services and all other inquiries
Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient’s condition
Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism
Ensures that good patient relations are maintained and patients’ claims and complaints are resolved fairly and effectively
Contacts the Pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to Pharmacist for counseling
Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports
Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system
Follows all internal processes and procedures to ensure activities are handled in accordance with departmental and company policies and procedures.
High School Diploma or equivalent required
Minimum one (1) year call center experience in a pharmacy setting required
EOE Minorities/Females/Protected Veterans/Disabled